Vol. 8 No. 2 (2025)

Articles

• Technology-Driven Financial Services and the Profitability of Five-Star Hotels in Nairobi City County, Kenya

  Ann Wambui Huria , Dr. Anthony Mugetha Irungu

  1 - 14

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• Assessing the Relationship between Service Reliability and Customer Satisfaction in Restaurants within 3 to 5-Star Hotels in Bujumbura Province, Burundi

  Eric Bakanibona, Sisinio Muthengi, Kipkosgei Bitok

  15 - 28

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• Green Practices and Sustainable Operations in Rural Hotels: Evidence from Samburu County, Kenya

  Miriam Obegi, Dr. Albert Kariuki , Dr. Paul Mwangi

  29 - 36

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• Effects of Community Based Tourism on Development of Rural Hospitality Entrepreneurs in Musanze District, Rwanda

  Clarisse Umugwaneza , Dr. Charles Aloo

  37 - 50

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• Social Wellness Programs and Operational Staff Performance in Three-to-Five-Star Hotels in Nairobi City County

  Stephen Nzelu Muthiani, Teresa Kinuthia (PhD), Vincent Maranga (PhD)

  51 - 67

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• Influence of Pricing Strategies on Competitive Advantage Among Charter Airline Operators in Nairobi City County, Kenya

  Ngogoyo Ezekiel Gicheha , Dr. Albert Kariuki, Dr. Edgar Ndubi

  68 - 82

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• Influence of Knowledge Creation on Organizational Resilience Among Travel Firms in Nairobi City County, Kenya

  Dorice Ronoh Morong, Dr. Albert Chege Kariuki , Dr. Jane Jebet Bitok

  83 - 101

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• Role of Risk Identification on the Financial Performance of 3-5-Star Hotels in Nairobi City County, Kenya

  Sammy Munyi Njeru, Dr. Paul Mwangi , Dr. Vincent Maranga

  102 - 118

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• Analysis of Hospitality Information Systems on Guest Engagement and Operational Efficiency in Rwanda; A Case of Sainte Famille Hotel

  Mr. Niyonsenga Thomas , Prof. Edwin Odhuno

  119 - 131

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