NJERU, L. M.; CHERUIYOT, T. K. Cultural Orientation and Customer Satisfaction. A study of African Airlines. Journal of Strategic Management, [S. l.], v. 3, n. 4, p. 1–11, 2019. Disponível em: https://stratfordjournalpublishers.org/journals/index.php/journal-of-strategic-management/article/view/379. Acesso em: 22 jan. 2026.