RACHUONYO, O. M.; KIRIRI, P. P. Impact of Assurance and Responsiveness Dimensions on Customer Satisfaction in Higher Education Sector: A Case of Universities in Kenya. Journal of Public Policy & Governance, [S. l.], v. 2, n. 2, p. 1–22, 2018. Disponível em: https://stratfordjournalpublishers.org/journals/index.php/journal-of-public-policy-governa/article/view/201. Acesso em: 21 jul. 2025.