1.
Impact of Assurance and Responsiveness Dimensions on Customer Satisfaction in Higher Education Sector: A Case of Universities in Kenya. journal-of-public-policy-governa. 2018;2(2):1-22. Accessed November 5, 2026. https://stratfordjournalpublishers.org/journals/index.php/journal-of-public-policy-governa/article/view/201