Personalized Customer Interactions and Customer Loyalty in Kenya’s Hospitality Industry: A Case of Sawela Lodges, Naivasha Kenya. journal-of-marketing-and-communication [Internet]. 2026 Oct. 26 [cited 2026 Nov. 6];9(1):57-70. Available from: https://stratfordjournalpublishers.org/journals/index.php/journal-of-marketing/article/view/3060