OMONDI, S. O.; ODOCK, S. Effect of Service Quality on Customer Retention at Branded Night Clubs in Mombasa County, Kenya: A Pivotal, Core and Peripheral Attributes Model Perspective. Journal of Marketing and Communication, [S. l.], v. 2, n. 1, p. 24–47, 2019. Disponível em: https://stratfordjournalpublishers.org/journals/index.php/journal-of-marketing/article/view/291. Acesso em: 22 jan. 2026.