NYANGAU, J. Effects of Customer Service Delivery on Customer Satisfaction in Micro Finance Industry in Nairobi County. Journal of Marketing and Communication, [S. l.], v. 1, n. 1, p. 1–15, 2017. Disponível em: https://stratfordjournalpublishers.org/journals/index.php/journal-of-marketing/article/view/25. Acesso em: 13 mar. 2026.