Odhiambo, Adeline Achieng’, James Gitari, Lucinda Mugaa, and Hosea Geteri Nyambane. 2025. “Relationship Between Training Needs Assessment and Employee Performance Among the Customer Care Agents at Airtel Limited Call Center”. Journal of Human Resource & Leadership 9 (4):80-91. https://doi.org/10.53819/81018102t3153.