ODHIAMBO, A. A.; GITARI, J.; MUGAA , L.; NYAMBANE, H. G. Relationship Between Training Needs Assessment and Employee Performance Among the Customer Care Agents at Airtel Limited Call Center. Journal of Human Resource & Leadership, [S. l.], v. 9, n. 4, p. 80–91, 2025. DOI: 10.53819/81018102t3153. Disponível em: https://stratfordjournalpublishers.org/journals/index.php/journal-of-human-resource/article/view/2687. Acesso em: 8 mar. 2026.