Impact of Performance Appraisal on Employee Productivity in Kericho County Referral Hospital
DOI:
https://doi.org/10.53819/81018102t3132Abstract
Performance appraisal systems in healthcare institutions face significant challenges in effectively enhancing employee productivity and motivation. Limited research exists on the specific impact of performance appraisal components on employee productivity in Kenyan healthcare settings. This study aimed to evaluate how performance appraisals impact employee productivity at Kericho County Referral Hospital, specifically examining the effects of appraisal feedback, training programs, and reward systems on staff performance. A quantitative descriptive survey design was employed, targeting all 300 employees at Kericho County Referral Hospital. Stratified random sampling was used to ensure representation across clinical, administrative, and support staff categories. Data was collected using structured questionnaires and analyzed through descriptive and inferential statistics, including Pearson's correlation analysis. The findings revealed that 60% of employees reported increased motivation and productivity following positive feedback during performance appraisals. Training and development opportunities linked to appraisals enhanced job performance for 55% of participants, while 70% of employees who received rewards after positive appraisals demonstrated significantly higher productivity levels. However, 30% of employees expressed dissatisfaction with limited training programs, and those who received no rewards showed decreased motivation. The study concludes that well-structured performance appraisal systems significantly enhance employee productivity when they incorporate constructive feedback, relevant training opportunities, and fair reward mechanisms. The research recommends enhancing feedback quality, expanding targeted training programs, implementing transparent reward systems, and ensuring fairness in the appraisal process to maximize employee productivity in healthcare settings.
Keywords: Performance, Appraisal, Employee, Productivity, Hospital
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