Naomi, C., P. Kithuka, and E. Kabeu. “Influence of Patient Characteristics and Health System Factors on Performance of Electronic Queue Management Systems Among Outpatients in Radiant Group of Hospitals, Nairobi City County, Kenya”. Journal of Medicine, Nursing & Public Health, vol. 8, no. 2, Aug. 2025, pp. 76-89, doi:10.53819/81018102t5375.