Lichtsteiner A, Karavdic SD, Delafrooz F. Influence of Information Technology on Service Delivery among the Public Customer Care Centers in Switzerland. JITDS [Internet]. 2022 Feb. 11 [cited 2026 Jun. 7];6(1):9-18. Available from: https://stratfordjournalpublishers.org/journals/index.php/Journal-of-Information-and-Techn/article/view/1056