LICHTSTEINER, A.; KARAVDIC, S. D.; DELAFROOZ, F. Influence of Information Technology on Service Delivery among the Public Customer Care Centers in Switzerland. Journal of Information and Technology, [S. l.], v. 6, n. 1, p. 9–18, 2022. DOI: 10.53819/81018102t5046. Disponível em: https://stratfordjournalpublishers.org/journals/index.php/Journal-of-Information-and-Techn/article/view/1056. Acesso em: 3 sep. 2025.