ABONGO, B.; MUTINDA, R.; OTIENO, G. Innovation Capabilities and Process Design for Business Model Transformation in Kenyan Insurance companies: A Service Dominant Logic Paradigm. Journal of Information, Technology and Data Science, [S. l.], v. 3, n. 1, p. 15–45, 2019. Disponível em: https://stratfordjournalpublishers.org/journals/index.php/Journal-of-Information-and-Techn/article/view/297. Acesso em: 16 mar. 2026.