Bakanibona, E., S. Muthengi, and K. Bitok. “Assessing the Relationship Between Service Reliability and Customer Satisfaction in Restaurants Within 3 to 5-Star Hotels in Bujumbura Province, Burundi”. Journal of Hospitality and Tourism Management, vol. 8, no. 2, May 2025, pp. 15-28, doi:10.53819/81018102t4360.