Kiunga, Joyce Njeri, Vincent Maranga, and Beatrice Kamau. 2019. “Influence of Customer Cultural Orientation on Service Quality Expectations Among 3-5 Star Hotels in Nairobi County, Kenya”. Journal of Hospitality and Tourism Management 2 (1):17-40. https://stratfordjournalpublishers.org/journals/index.php/Journal-of-Hospitality/article/view/407.