BAKANIBONA, E.; MUTHENGI, S.; BITOK, K. Assessing the Relationship between Service Reliability and Customer Satisfaction in Restaurants within 3 to 5-Star Hotels in Bujumbura Province, Burundi. Journal of Hospitality and Tourism Management, [S. l.], v. 8, n. 2, p. 15–28, 2025. DOI: 10.53819/81018102t4360. Disponível em: https://stratfordjournalpublishers.org/journals/index.php/Journal-of-Hospitality/article/view/2679. Acesso em: 27 oct. 2025.